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Support

The intent of this page is to supply customers with a speedy response to any questions they may have regarding usage of the site, and our policies.

Please ensure that you have read the FAQ's at the top of the page . If you still have an unresolved issue you may use the form provided below to contact Music Toyz.com directly.

dot.gif I want to return something. What should I do?
dot.gif I received my products but something is broken, damaged, or wrong ?

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How much is shipping ?
dot.gif I live outside the USA how does this work ? Is there duty ? What's the shipping cost ? Do you take Credit Cards ?
dot.gif I received a email saying my card was declined because the address of the order did not match my billing address for my card. What should I do.
dot.gif What if I have a different "Ship To" address than the "Bill To" address on my order ?

Q. I want to return something. What should I do?

A. You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


Q. I ordered something or want to order something but I want to know if it's in stock first. Who do I ask?

A. Just call us and ask! Or if you would prefer, send a email to [email protected]


Q. I received my products but something is broken, damaged, or wrong ?

A. Email us below immediately so we assist you in taking care of this problem. All efforts will be made to get you a working/correct product quickly as possible.


Q. How much is shipping ?

A. Shipping for the USA starts at the following :

UPS Ground FREE for orders over $99 ! 2nd Day and Overnight is based on weight and zip code and is calculated at checkout.

For international orders USPS Air starts at $28.95 for a 1lb package to most parts of the world. Orders that weigh more than this will be adjusted accordingly. UPS international is calculated online.


Q. I live outside the USA how does this work ? Is there duty ? What's the shipping cost ? Do you take Credit Cards ? ?

A. Music Toyz.com ships international everyday. Just order online and choose international shipping. Shipping costs start at $24.95 for 1lb box. Orders that weigh more than this will cost more $. If you have questions on shipping cost please use the email below.

Duty Taxs are collected at most countries. We have no idea what the taxs will be as we ship to so many different countries and are not knowledgeable on all the taxs.

Yes we take all Credit Cards from our international customers.


Q. I received a email saying my card was declined because the address of the order did not match my billing address for my card. What should I do.

A. This is called a Address Verification Error. You need to email us below with the correct address for the card. It will be shipped to the location you put on your order but we need this address to get your card approved. Select AVS on the email and make sure you put your order #.


Q. What if I have a different "Ship To" address than the "Bill To" address on my order ?

A.We ship to a different "Ship To" address than the "Bill To" address but be warned that there may be a delay. In "some" cases MC/Visa/Amex/Disc may flag your order for fraud at which point we will contact you personally for verification of order. This "may" slow your order processing time.